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Important Security Reminder
Please read the following to protect yourself from enquiries that could lead to
an online scam, theft and misery:
- Take special precautions when the person contacting you about your car needs it
urgently, won't inspect it before buying, or provides false details such as phone
safe to assume that this is a scam.
- If you think the enquiry is suspicious, verify the person's home and work numbers
by calling them.
- Do not accept payments by Pay Pal or Western Union because these are untraceable
and preferred methods of payments by scammers (in all cases using stolen ATM or
- Similarly, never pay by PayPal or Western Union.
- Never provide your Autoline password to anyone, including Autoline (us). You will
never receive an email or a phone call from Autoline asking you to go online to
a page asking you to provide a password (common phishing attacks on other sites).
The same applies to prospective buyers who may try to deceive you to obtain your
login details either by email or phone. When you login to Autoline, make sure the
web address is always www.autoline.com.au or autoline.com.au, no other addresses
- Never reveal your bank account details or personal details such as your ID.
- Before inviting the buyer for a test drive, check if your insurance such instances.
Always check the buyer's ID and insurance details and ask them for a collateral,
e.g. their car keys, mobile phone, etc.
In all cases we encourage you to forward such enquiries to us to help us in our
constant development of scammer's profiles and anti-scam measures in liaison with
the federal police. Also contact the police if your vehicle was stolen (if you fell
victim to a scam).
If there is something in particular you would like to see here, please tell us.
Selling Your Used Car - A few Tips
If you`ve made attempts in the past to make a go of selling your car, chances are
you`ve met with varied levels of success. You may have sold the car for less than
you had hoped, just to be rid of the thing and stop the endless calls from lookers
- not buyers.
There are a number of things that you can do to make sure the process is relatively
smooth while still receiving the most money for your car. Here are some winning
Organize any maintenance receipts or maintenance logs you may have. Used car buyers
want to make certain the vehicle has been well cared for. Also, research the local
marketplace to see what similar cars are selling for in your market - you want to
sell your car for the most you can, without pricing yourself out of the market.
You may also want to consider investing in an AutoCheck vehicle history report.
Savvy buyers will want to see the report, and having one handy shows that you`re
not afraid of the car`s history.
Clean the car up
This is such an important component of successfully selling your car. Give a good
coat of wax and polish the chrome. Clean the windows and have the interior detail
cleaned. If you`ve been using the car to transport dogs or children to and fro,
have the upholstery cleaned professionally - don`t use heavy perfumes to try and
mask the odour.
Market your car
Tell everyone you know, and have them tell everyone they know, that you are selling
your car. Word of mouth advertising is often the best. With your "For Sale" sign
prominently displayed, park your car in visible locations, away from other cars
when possible. Post an ad on the internet with as many good photographs as the site
Tempting the buyer
Now that you have an interested buyer in front of you, it`s time for negotiation.
Hopefully your advertised price has some wiggle room. Buyers don`t expect to pay
the advertised price, nor should you. Do not take the negotiations personally; just
understand the buyer`s point of view. The best way to get a good price is to create
value for the buyer - show why your car is a good deal for the money. A test drive
is absolutely imperative as getting the buyer behind the wheel creates ownership
and gives you the opportunity to demonstrate the features that create value for
The sales process should consist of presenting accurate information, test driving
the vehicle to create value, negotiating a fair price and handling the exchange
of ownership paperwork for money. Only accept cash or a bank issued draft, and be
prepared to give a bill of sale or receipt. It`s not difficult to sell cars
, especially if you have done your homework and followed
the steps outlined here.
Better protection for sellers.
Being able to contact sellers directly using the online enquiry message box on all
Autoline vehicle pages is a great feature and one that gets heavy use. People appreciate
this convenient and informal way to make initial contact, however, in the past this
open line of communication has been vulnerable to attack by spam emailers directly
targeting vehicle sellers. In response, we've now introduced a validation box which
requires the user to enter in a 6 digit number which is provided on screen at the
time of enquiry. This feature will add just a few more seconds to the process, but
we hope users won't mind this small inconvenience in order to help keep the Autoline
site safe for all users. As always, we ask users to be vigilant and
report anything suspicious
. Please read more about safety on the Autoline
Beware! Current scam circulating on "vehicle for sale" sites.
Seller is approached by overseas buyer claiming he will pay full asking price plus
some extra to cover seller's shipping costs. The buyer offers to pay via money order
and so the seller accepts. The foreign money order arrives and is honored initially,
shortly after which, buyer urgently requests the seller to send the additional funds
to their shipping agent. This is done, and from here it is usually a period of about
two weeks before the money order will be reported as counterfeit. The buyer never
picks up the vehicle and no further contact can be made by the seller. Autoline
is in the process of doing everything we can to close down this particular scam,
however, until that time, we do ask that all users be aware of this potential deception.
Protect yourself from Internet Fraud
We've all heard about Internet Fraud or "scammers", perhaps on the news or from
a friend, most regular users of the internet have probably witnessed it first hand.
Scammers use the internet to solicit users, asking them to conduct fraudulent transactions.
In many cases these attempts can be quite transparent, however, this does not give
any of us the luxury to let our guard down. At Autoline, as with many other similarly
reputable and vigilant websites on the net, we do everything we can to protect our
users from these modern day con artists, but with millions of new incidents occurring
everyday it is impossible to guarantee the intentions of all visitors to any site.
The last line of defence is the end user, we all need to be on the lookout for these
dubious proposals. The general rule is, if it looks too good to be true, it probably
New usability features
We're happy to announce a set of new features designed to make your experience at
Autoline more convenient:
In addition to free email enquiries it is now possible for sellers to receive SMS
enquiries from prospective buyers. The Premium Listing includes 5 messages, each
message will contain the reference to the vehicle, name and phone number of the
enquirer and any comments or questions (if provided). Learn more about this and
other features of the Premium Listings.
Email a Friend
This feature can be found on vehicle detail pages and allows any visitor to forward
the details of a vehicle to any other party; simply enter the recipient's email
address and click 'Send'.
ARC - Autoline Reference Code
In response to numerous requests from our customers, we've made it easier for you
to refer to your vehicles, listed on Autoline, from newspapers and other classifieds
sites. Instead of having to provide a long web link such as www.autoline.com.au/vehicle/XXXXXXX.html,
you can now use a much shorter (and easier to type) address using the Autoline Reference
The ARC is an alphanumeric code assigned to each vehicle, and you can find it on
the vehicle page under the 'Management' toolbox located on the right (just above
the listing date and number of views). Please note that the code is only visible
when you're logged in and only for your listings. If you list your vehicle(s) in
newspapers or elsewhere, simply refer to them by adding the ARC to the main address
www.autoline.com.au/, example: www.autoline.com.au/6SLG . Remember to include the
www. prefix in the address, for example the address 'autoline.com.au' without the
'www.' will not work.
Presenting the new look
A change is as good as a holiday they say, so at Autoline we�ve decided to see how
true that is. We may have put on a fresh coat of paint, but we�ve taken every effort
to retain the same functionality and ease of use as the old site. We�ve added a
few new services, but everything you loved from the old site is still here. To make
it easier, we�ve split the site into four, colour coded sections:
- General information, company overview, directories and industry news and howto�s
are all in the blue.
Buyers - Search the huge Autoline database, use the free car find service
or find out about finance or insurance, if you're in the market to buy, then yellow
is the colour to look for.
Sellers - Place your vehicle on Autoline for free, individuals and dealers
alike can find out how, here. Plus, check out how easy it is to make your vehicle
listing front page news! Green is definitely the colour to look for if you want
to make a sale.
Manager - Already have an account with us or you're ready to sign up? Look
for the grey, it's your entry point to the Autoline office.
Still looking for something from the old site? Try the site map, or contact Autoline for directions.
Protecting your privacy at Autoline
These days, it seems there is little argument, that the internet has proven itself
as a viable marketplace. With a broad spectrum of products and services being bought
and sold online daily, without consequence, the confidence of this huge marketplace
With this new market comes benefits on both sides. Buyers, faced with a wider choice
are even more bargain hungry, eager to shop around and make better informed decisions.
Sellers of course, reap the rewards too. With the opportunity to reach a bigger
market, more and more businesses are investing time and money developing their online
presence. Now, with sites such as Autoline, it is possible for individual sellers
to reach the same, huge, national marketplace as many long time established businesses.
The whole situation certainly appears to be win win.
The thing to remember of course is that, just like offline, online is subject to
unscrupulous behaviour. Just as we would not give our personal information to a
stranger on the street or buy from a place that looks questionable, so should we
apply the same thinking when considering a transaction online.
With an overwhelming flood of advice available, terms such as firewalls and cookies,
IP�s and SSL�s have become areas of major concern for most users, and rightly so.
However, common sense is still as important online as it is offline and there a
few basic, tried and true measures that serve us just as well, here, as they do
on the street.
Keep Your Personal Information Private
Never disclose your personal information unless it is necessary. If you are prompted
to provide this information, then practice due diligence. Ask who is gathering the
information, why it is required, and how will it be used.
When listing a vehicle on Autoline, take advantage of the option to select which,
if any, of your personal details are displayed with your listing. You can opt to
reveal, at minimum, an email address which will only be visible to Autoline staff,
we can act as an intermediary for general enquiries until you are ready to establish
a more direct communication with someone whom you perceive to be a genuinely interested
buyer. Similarly, buyers should be wary to not give out any personal information
Make Good Choices.
Just as in an offline marketplace, some deals can appear too good to be true, and
in these cases, it often turns out that they are exactly that, too good to be true.
Just as you would be on the lookout for dubious behaviour when buying from a business
or individual for the first time, so should you apply the same principles online.
At Autoline, we take every care to ensure that buyers and sellers on our site are
genuine, this includes personally vetting every vehicle before it is listed on our
site, however, there is really no way that we can full authenticate all information
on our site, as is the case with any site which incorporates user input. Please
be on the lookout for false or misleading statements. If you have any questions,
or wish to report any suspicious listings or interactions online, please contact us immediately.
For more information regarding internet security, visit:
Australian Internet Safety Advisory Body